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On-Line Support Service
ASTELNET provides Multi Tenant online help desk service and support solutions; enabling companies to improve their support and reduce costs.On-Line Support Site offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:
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AJAX based Multilingual Rich User Interface;
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Active Directory (LDAP), vBulletin, ModernBill integration;
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ViewShare feature allowing you to guide your clients in realtime;
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Staff to Staff Voice Chats;
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SLA's, Work Schedules and Escalations;
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Detailed Reports and Analytics;
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MS Outlook® Integration;
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Teamwork module allowing you to create shared Events, Contacts and Tasks.
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